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THE MACHINE MIND · Ep. 22

The Apology

Why does your AI say sorry and do the exact same thing?

The film asks: What keeps coming back for you? · Bullet points / Long answers / The same mistake

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What it says
  1. Why does your AI say sorry and do the exact same thing?
  2. Sorry is the likeliest reply. It is not a repair.
  3. The apology is perfect. The tyre is still flat.
  4. So skip the complaint. Put the rule at the top. 'From now on: no bullet points.'
  5. A complaint is a feeling. A rule is something it can follow.
  6. What keeps coming back for you?

22). A bicycle repair shop. You wheel in a flat tyre; the mechanic (the machine) bows, apologises beautifully, spikes a ticket and hands the same flat tyre back. The fix, by the middle: stop complaining and clip the rule to the handlebars, "FROM NOW ON: NO BULLET POINTS", and the tyre comes back round. The why: a complaint is a feeling, a rule is something it can follow.

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